Dear Patient:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
We indeed have gone above and beyond in our quest to keep our patients safe. Dr. Amir has been researching every single day and has compiled a list of additional safety protocols that go above and beyond what is currently required, as well as purchasing all the equipment necessary.
- We have installed medical grade HEPA filters in every treatment room.
- We have large filters placed in common areas that are used mainly in hospitals which scrub the air and use UVC light plus PECO technology to kill all pathogens.
- Our main HVAC units have been outfitted with UVC lights to provide an extra layer of protection
- We have installed plexi-glass barriers at the front desk area.
- We check each employee’s temperature and oxygen saturation upon their arrival, as well as screen for any potential flu-like symptoms. Sick employees will stay home.
- Our staff members have been trained on additional safety measures down to the minutest details.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. You may be asked to wait in your car when you arrive, and we will call you when your treatment room is ready.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 352-877-4926 or visit our website at www.grandoaksdentalcare.com
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Sincerely,
Simon Amir DMD, Michelle Phelan DMD and the entire Grand Oaks Dental Care team
